Nate Ream

Technical strategist. Enterprise partner. Customer growth accelerator.

I help enterprise organizations turn complexity into clarity, stabilize mission-critical environments, and make confident technology decisions that protect revenue and accelerate growth.My strength is bridging technical depth with executive-level communication — guiding customers toward long-term value, modernization, and adoption.

Open to: Enterprise AE, Strategic AE, Customer Success Director, Solutions Consultant, and Enterprise Account Manager roles.

Professional Summary

I guide enterprise customers through complex technical challenges while helping them unlock measurable business value. My background blends deep contact-center architecture expertise with the ability to communicate clearly at the executive level, restore stability in high-pressure environments, and strengthen long-term customer trust.Across fifteen years at NICE, ConvergeOne, Interactive Intelligence, and Genesys, I’ve become the person organizations rely on to translate outages into clarity, risk into strategy, and technical confusion into confident decision-making. Whether stabilizing mission-critical systems or advising on modernization paths, my focus is always the same — protect revenue, elevate customer outcomes, and turn relationships into durable partnerships.

Experience Overview

I’ve spent over fifteen years guiding enterprise customers through high-stakes technical challenges and helping them make clear, confident business decisions that protect revenue and drive long-term value. My background blends deep contact center architecture, VoIP/SIP systems, and cloud infrastructure expertise with the ability to communicate complex issues in a way that executives understand and trust.I’ve led customer-facing teams, rebuilt processes, stabilized mission-critical environments, and consistently turned at-risk situations into long-term partnerships. Whether diagnosing a failing system or advising on modernization paths, my focus has always been the same — protect customer outcomes, reduce business risk, and strengthen the relationships that drive retention and growth.

Core Strengths (Business & Revenue Impact)

  • Enterprise Relationship Management

  • Executive Communication & Strategic Alignment

  • Customer Retention & Expansion Readiness

  • Business-Value Discovery & Needs Analysis

  • Complex Problem Diagnosis & Solution Framing

  • Cross-Functional Influence (Sales, Product, Engineering)

  • Renewal Confidence Building & Risk Mitigation

  • Turning Technical Insights into Business Outcomes

Commercial Skills

  • Value Selling & Opportunity Identification

  • Strategic Account Planning

  • C-Level Presentation & Communication

  • Renewal Influence & Churn Prevention

  • Solution Alignment & Technical Scoping

  • Business Needs Discovery

Solution & Platform Expertise

  • NICE CXone Platform & Integrations

  • Genesys PureConnect / Cloud Architecture

  • VoIP, SIP, and Enterprise Network Fundamentals

  • Cloud Infrastructure & API-Driven Systems

  • System Diagnostics & Environment Health Analysis

  • Solution Design Support & Technical Scoping

  • Documentation, Case Systems & Knowledge Structuring

Target Roles- Enterprise Account Executive
- Strategic Account Executive
- Customer Success Director
- Enterprise Account Manager
- Solutions Consultant / Sales EngineerAvailable for remote or hybrid enterprise roles across the U.S.

Career History
Roles that shaped my ability to influence renewals, stabilize enterprise environments, and guide executive decision-making.

Lead Technical Account Manager
NICE — July 2025 to Present
Indianapolis, IndianaOperate as the strategic technical advisor for enterprise customers, interfacing with executive leadership to understand priorities, unlock value, and stabilize complex environments. Influence customer adoption and expansion by aligning platform capabilities with revenue impact and operational KPIs. Lead strategic conversations that shape long-term customer roadmaps, strengthen renewal confidence, and uncover expansion opportunities.Sales-Relevant Contributions
- Guide C-suite stakeholders through optimization and modernization initiatives, increasing platform adoption.
- Influence multi-year renewals by restoring stability and rebuilding executive trust.
- Identify upsell and cross-sell opportunities by diagnosing operational gaps and business inefficiencies.
- Translate technical realities into ROI-driven narratives that drive buying decisions.Manager, Account Service
ConvergeOne — November 2021 to May 2025Led enterprise customer relationships, managed expectations at the executive level, and recovered at-risk accounts through decisive communication and solution leadership. Increased retention by aligning teams around business outcomes and value delivery.Sales-Relevant Contributions
- Steered renewal-critical accounts away from churn through communication frameworks and strategic planning.
- Built executive confidence while driving adoption of new technologies and expanded service offerings.
- Delivered insights that influenced customer investment decisions and multi-year growth commitments.Converged Principal Engineer / Genesys Converged Engineer
ConvergeOne — 2016 to 2021Provided high-impact consulting for enterprise customers during deployments, migrations, and stability initiatives. Guided customers through architectural decisions that shaped long-term platform spending and strategic direction.Strategic Team Lead
Interactive Intelligence — 2015 to 2016Managed relationships with major customers and provided leadership during high-stakes escalations. Strengthened customer confidence and positively influenced renewal outcomes.Early Career Foundation (2006–2015)
Progressive engineering and support work that established a deep understanding of VoIP, networks, cloud communications, system stability, and customer problem-solving — the technical foundation that now fuels high-credibility enterprise sales interactions.